Dedola Global Logistics Privacy Policy

Effective Date: December 11, 2025

Dedola Global Logistics (“Dedola,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website, communicate with us, or use our services. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights available to you—especially if you are a California resident.

This Policy applies to information collected through dedola.com and related online interactions (the “Site”), and to certain offline interactions where we reference this Policy.

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1) Notice at Collection (California)

At or before the point we collect personal information (for example, when you submit a web form, request a quote, or contact us), we provide a notice describing:

•The categories of personal information collected

•The purposes for which the information will be used

•Whether we “sell” or “share” personal information (as defined by California law)

•Our retention period or the criteria used to determine retention

This Privacy Policy is intended to work together with those point-of-collection notices.

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2) Information We Collect

We may collect the following categories of information (depending on how you interact with us):

A. Personal Information (Identifiers & Contact Details)

•Name, business name, job title

•Email address, phone number

•Mailing address

•Other information you provide in forms, emails, or calls

B. Commercial and Service Information (Shipping / Logistics Context)

•Service inquiries, shipment and routing details you provide to us

•Customer support history and service preferences

C. Internet / Network Activity (Online Identifiers and Usage Data)

•IP address, device identifiers, browser type, operating system

•Pages viewed, links clicked, referring URLs, interaction timestamps

•Cookie identifiers and similar tracking data

D. Professional / Employment-Related Information (Business Contacts)

•Business contact information provided to us in the course of services (e.g., shipper/consignee contacts you provide)

E. Sensitive Personal Information

We do not intentionally collect “sensitive personal information” through the Site. If sensitive information is provided to us in the course of providing services or complying with legal obligations, we use it only for those limited purposes and as permitted by law.

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3) How We Use Information

We use information we collect to:

•Provide and administer services (including responding to inquiries and coordinating logistics-related communications)

•Communicate with you (service updates, operational notices, responding to requests)

•Operate and improve the Site (performance, functionality, security, analytics)

•Marketing and business development (where permitted by law and your choices)

•Protect rights and prevent misuse (fraud prevention, security monitoring, compliance)

•Comply with legal obligations (recordkeeping, lawful requests, regulatory requirements)

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4) How We Share Information

We may share information with:

A. Service Providers / Processors

Vendors who help us operate our business and Site (e.g., website hosting, analytics, CRM, email delivery, security, and other business tools).

Important vendor restriction: We require service providers/processors to use personal information only to perform services on our behalf, and to comply with applicable privacy and security requirements through contractual terms.

B. Operational Counterparties (Service Delivery)

When needed to fulfill a request or provide services, we may share information with relevant parties involved in execution (for example, communications necessary to coordinate a service inquiry you initiate).

C. Legal and Compliance Disclosures

We may disclose information when we believe in good faith that disclosure is necessary to comply with the law or legal process; respond to lawful requests by public authorities; or protect rights, privacy, safety, and property.

D. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality and security measures.

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5) Cookies, Analytics, and Similar Technologies

We use cookies and similar technologies to help the Site function and to understand how visitors use the Site.

Types of technologies we may use include:

•Essential cookies (Site functionality and security)

•Analytics cookies (understanding Site usage and improving performance)

•Advertising/marketing-related tools (if used, they may measure campaign performance and may constitute “sharing” under California law depending on configuration)

Google Analytics

We may use Google Analytics to collect information about Site usage to improve performance and content.

Your choices

You can control cookies through browser settings and may be able to delete existing cookies. Some Site features may not function properly if cookies are disabled.

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6) Do Not Track and Preference Signals

Some browsers offer a “Do Not Track” (“DNT”) setting. There is no universally agreed-upon standard for how to interpret DNT signals, and the Site may not respond to DNT signals in a consistent way across all tools and browsers.

Where required under California law, we also recognize opt-out preference signals (such as the Global Privacy Control) for requests to opt out of “sale” or “sharing,” where applicable.

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7) Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention criteria by category (high level):

•Customer/contact communications: retained while needed to manage the relationship and for reasonable follow-up and recordkeeping.

•Service inquiry and operational records: retained as required for service administration, auditing, compliance, and legal recordkeeping.

•Website logs / security data: retained for security monitoring and incident investigation, then deleted or de-identified.

•Analytics data: retained to evaluate and improve Site performance, then deleted or de-identified per tool settings and our retention practices.

Where feasible, we delete or de-identify information when it is no longer needed.

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8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.

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9) Your California Privacy Rights

If you are a California resident, you may have rights under California privacy law, including:

•Right to Know (categories and specific pieces of personal information collected, used, disclosed)

•Right to Access (receive personal information in a portable format, where applicable)

•Right to Delete (subject to legal exceptions)

•Right to Correct (inaccurate personal information)

•Right to Opt Out of Sale/Sharing (as defined by California law)

•Right to Limit Use/Disclosure of Sensitive Personal Information (where applicable)

•Right to Non-Discrimination (for exercising privacy rights)

Sale / Sharing

Dedola does not sell personal information in exchange for money. If we engage in practices that meet the legal definition of “sale” or “sharing” (including certain advertising/measurement configurations), we will provide the required opt-out choices.

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10) Do Not Sell or Share / Limit Sensitive Use

If applicable, California residents may exercise these rights through:

•Do Not Sell or Share My Personal Information: [Insert URL or path to your site’s opt-out page]

•Limit the Use of My Sensitive Personal Information: [Insert URL or path, if you offer/require this mechanism]

If you do not currently use personal information in a way that triggers these mechanisms under California law, we will still honor valid opt-out requests and applicable preference signals to the extent required.

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11) How to Submit a California Privacy Request (Verification Included)

To exercise applicable California privacy rights, you (or your authorized agent) may contact us:

Email: info@dedola.com

Mail: Dedola Global Logistics, 6101 Ball Rd, Suite 308, Cypress, CA 90630

Verification process (summary):

To protect your information, we verify requests using information appropriate to the request’s sensitivity. Verification may include matching details you provide (e.g., name, email, company) to information in our records and may require additional confirmation for access to specific pieces of information. If we cannot verify your identity, we may deny the request or request additional information.

Authorized agents:

You may designate an authorized agent to submit requests on your behalf. We may require proof of authorization and may still need to verify your identity directly, depending on the request.

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12) “Shine the Light” (California Civil Code § 1798.83)

California residents who have an established business relationship with us may request information, once per calendar year, about whether we disclosed certain personal information to third parties for their direct marketing purposes and, if so, the categories of information and the identities of those third parties, as required by law.

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13) Third-Party Websites and Services

The Site may include links to third-party websites or services. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.

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14) Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

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15) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when it was last updated. Material changes will be posted on this page.

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16) Contact Us

Dedola Global Logistics

6101 Ball Rd, Suite 308, Cypress, CA 90630

Phone: +1 562-594-8988

Email: info@dedola.com