Dedola Global Logistics — Terms & Conditions

Dedola Global Logistics (FMC OTI No. 2)

6101 Ball Road, Suite 308, Cypress, CA 90630 (Orange County)

Effective Date: December 11, 2025

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1. Scope & Acceptance

These Terms and Conditions (“Terms”) govern all logistics services provided by Dedola Global Logistics (“DGL”, “we”, “us” or “our”), including NVOCC services, freight forwarding, customs brokerage, warehousing, and related operations. By engaging DGL’s services, the Customer accepts these Terms.

2. Legal Capacity and Status

DGL acts as the Customer’s agent unless DGL issues a House Bill of Lading (HBL) in its own name, in which case DGL acts as principal carrier (NVOCC) for that movement. Issuance of an HBL by DGL constitutes notice of principal status for that movement.

3. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of California without regard to conflict-of-law principles. Venue for any judicial or arbitral proceedings shall be Orange County, California.

4. Binding Arbitration & Class Action Waiver

All disputes, controversies or claims arising out of or in connection with these Terms or the breach, termination, enforcement, interpretation or validity thereof shall be finally resolved by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules & Procedures. The seat (legal place) of arbitration shall be Orange County, California, and the arbitration shall be before a single arbitrator with demonstrated experience in maritime, transportation or logistics law. The parties waive any right to participate in a class, collective, consolidated, or representative action. Notwithstanding the arbitration agreement, either party may seek emergency or provisional injunctive relief from any court of competent jurisdiction pending appointment of an arbitrator.

5. FMC Compliance & Tariffs

DGL operates under FMC OTI License No. 2. All applicable tariffs, Negotiated Rate Arrangements (NRAs), and Non-Vessel-Operating Common Carrier Service Arrangements (NSAs) filed or referenced pursuant to applicable law are incorporated by reference into these Terms.

6. Subcontracting & Third Parties

DGL may subcontract any or all services to carriers, draymen, truckers, warehousemen, customs brokers and other third parties. Such parties are independent contractors. DGL is not liable for the acts or omissions of any third party except to the extent DGL has expressly assumed liability as principal in issuing an HBL or otherwise in writing.

7. Cargo Insurance Disclaimer

DGL does not provide cargo insurance by default. Insurance will only be procured if the Customer specifically requests it in writing and DGL confirms in writing that insurance will be arranged. Any insurance arranged by DGL is procured at the Customer’s expense and is subject to the insurer’s terms, conditions and exclusions. If the Customer declines insurance, the Customer assumes the risk of loss subject to the limits of liability below.

8. Limitation of Liability (Uniform Across Services)

Unless Customer declares a higher cargo value in writing and pays any applicable valuation charge in advance, DGL’s total liability for loss, damage, or delay to Goods (whether DGL acts as agent or principal) shall be limited to $500 per package or customary freight unit, or the actual proven value of the Goods, whichever is less. In no event shall DGL be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits. Where international or domestic law or an applicable carrier’s contract mandates a different limit, that law or carrier limit shall apply to the extent binding on the parties.

9. Declared Value and Valuation Charges

Customers may declare a higher value for cargo by written agreement prior to shipment and payment of applicable valuation charges. Where a higher value is declared and the required fee paid, DGL’s liability (where it is the carrier) will be the declared value, subject to insurer terms if insurance is procured. Absent a valid declaration and payment, the limitation in Clause 8 applies.

10. Claims Deadlines & Procedures

•Apparent loss or damage must be noted on the carrier’s delivery receipt at the time of delivery.

•Concealed damage must be reported in writing to DGL within 3 days of delivery.

•Formal written claims with supporting documentation must be filed within 30 days of delivery (or the date delivery should have occurred).

•Actions to enforce claims must be initiated within 1 year from the date of delivery or date when delivery should have occurred, unless a longer or shorter period is required by mandatory applicable law. Failure to comply with notice and time limits may bar recovery.

11. Force Majeure

DGL shall not be liable for delay, loss or failure to perform due to events beyond its reasonable control, including but not limited to acts of God, strikes or labor disturbances, port congestion, governmental acts or orders, pandemics, war, civil commotion, terrorism, shortages of equipment or services, or carrier insolvency. DGL will attempt reasonable alternatives where practicable; additional costs and delays arising from force majeure events are for the Customer’s account.

12. Payment Terms and Late Charges

12.1 Due on receipt / Credit.

All invoices are due on receipt unless DGL has approved a Customer credit account in writing prior to performance of services. For Customers with DGL-approved credit, invoices are due Net 30 days from invoice date (unless a different credit term is agreed in writing).

12.2 Currency / No set-off.

All payments shall be made in U.S. dollars (unless otherwise agreed) and paid in full without deduction, set-off, or counterclaim.

12.3 Late payment interest & collection costs.

Any undisputed amount not paid when due shall accrue interest from the due date until paid at 1.5% per month (18% per annum) or the highest rate permitted by law, whichever is lower. Customer shall also reimburse DGL for all reasonable costs of collection, including attorneys’ fees and court costs.

12.4 Advance payment; suspension; lien; revocation of credit.

DGL may, at its sole discretion, require advance payment or deposits (including for duties, taxes, fines, demurrage, detention, storage or carrier charges). DGL may suspend performance, withhold delivery of Goods or documents, and exercise a general lien for unpaid charges. If DGL revokes credit privileges, all outstanding invoices shall become immediately due and payable on receipt.

12.5 Disputed invoices.

Customer must notify DGL in writing of any invoice dispute within 7 days of the invoice date, specifying the basis for the dispute. Notwithstanding a timely good-faith dispute, Customer must pay all undisputed amounts when due.

12.6 Payment instructions and set-off.

Payment shall be made to the account or by the method specified on the invoice. DGL may set off any amounts due from Customer against amounts DGL owes Customer.

13. General Lien & Right to Sell

DGL shall have a general lien on goods, documents and proceeds in its possession or control for unpaid freight, storage, customs duties, fines, advances, and other charges. After providing reasonable notice to Customer and any party of record, DGL may sell or otherwise dispose of goods to satisfy outstanding charges and associated costs, to the extent permitted by law.

14. Customs Brokerage (If Applicable)

Where DGL provides customs brokerage services, such services are provided pursuant to U.S. Customs and Border Protection regulations (19 C.F.R. Part 111) and other applicable law. Customer authorizes DGL to act as broker and must furnish a valid power of attorney or written authorization when required. DGL is not responsible for penalties or delays resulting from Customer’s failure to provide accurate documentation or instructions.

15. Warranties Disclaimer

All services are provided “as is.” DGL expressly disclaims all warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose, unless otherwise expressly agreed in writing.

16. Indemnification

Customer shall indemnify, defend and hold harmless DGL, its officers, employees and agents from and against all claims, losses, liabilities, damages, costs and expenses (including reasonable attorneys’ fees) arising from Customer’s breach of these Terms, negligence, willful misconduct, incorrect or incomplete shipment information, or violation of law.

17. Data & Privacy

DGL may collect personal and shipment-related data necessary to perform services. Such data will be processed and retained in accordance with DGL’s Privacy Policy and applicable data protection laws. Customer consents to DGL’s disclosure of shipment information to carriers, customs authorities, insurers and service providers as necessary to perform the services.

18. Web Portal Acceptance & Clickwrap

Use of DGL’s online portals, booking tools or electronic systems requires affirmative acceptance of these Terms (clickwrap). Electronic acceptance is legally binding and equivalent to a signed agreement. DGL will record acceptance (e.g., user ID, date, time) for evidentiary purposes.

19. Notices & Communications

All notices, claims and communications should be sent to:

Dedola Global Logistics

6101 Ball Road, Suite 308

Cypress, CA 90630

Email: support@dedola.com (general) / it@dedola.com (technical)

Notices are effective when received by DGL at an authorized address or email.

20. Miscellaneous

No waiver of any provision is effective unless in writing and signed by an authorized representative of DGL. If any provision of these Terms is held invalid or unenforceable, the remainder shall remain in full force and effect. These Terms, along with any applicable quotation, HBL, HBL T&C and service attachments, constitute the entire agreement between the parties and supersede prior communications and representations.