Efficient global logistics relies on the right combination of services, with vendors and shippers successfully and efficiently organizing the transportation of goods from origin to destination. Physically moving a product from the manufacturer to its final destination and assessing the costs, risks, and schedules associated with your cargo takes knowledge and expertise.
Dedola Global Logistics provides an all-in-one solution for shippers. We go beyond excellent customer service, offering an array of related services enhancing your shipping experience.
Duty Rate Analysis
When importing or exporting items between countries, tariffs and duties are usually a significant factor. Understanding duties is particularly essential when importing goods into the United States. Our experienced customs house brokers will help you accurately estimate the appropriate duty rates for your products, helping you identify the most favorable classification of your goods.
Online Shipment Tracking
When you ship, you want to have eyes on your shipment at all times. Our online shipment tracking system, TrackIt, enables you to see the status of your order in real-time. This state-of-the-art tool enables you to keep your internal and external customers abreast of order status and recognize potential issues before they become problems, saving time and giving you peace of mind. Not all freight forwarders offer this type of tracking. Often, they either do not have clear visibility on your shipment, or they rely on simplistic, manual updates. Dedola empowers you with technology that provides full tracking transparency.
Single Point of Contact Service
Many steps are involved in the packing, loading, shipping, and unloading of cargo. To keep this process streamlined, all the entities involved must be responsive to the entire supply chain.
Dedola Global Logistics simplifies your life by being your single point of contact (SPOC) for all these services. Your dedicated customer service agent provides you with information, answers and updates throughout the entire shipping process. Meanwhile, our logistics team handles your cargo seamlessly from origin to destination. Rest assured, you will always be able to reach an expert who understands your needs and is on top of your shipment. Our staff will go above and beyond because that’s the Dedola Difference.
Not all shippers need to ship an entire containers-worth of goods at all times. For this reason, we provide consolidation service. Our ongoing flow of cargo allows us to match your shipment with other shippers to fill a container. By controlling a fully-loaded box, we can significantly reduce your costs and maintain more control over your cargo. Not all freight forwarders have the resources and know-how to provide this service.
Dedola’s established network means that our clients’ freight will always have space. Our clients work with us because we are a flexible, capable vendor, no matter the size or complexity of their shipment. We have established capability in every phase of the supply chain.
ACH Setup for Customers
Customers who have a continuous supply chain require an efficient method of paying duties. US Customs offers an Automated Clearing House (ACH) payment system that gives importers up to 45 days of credit on their duty payments. Dedola Global Logistics facilitates the easy setup of ACH. Simply fill out an application, receive a payer number, and use the system to pay taxes, duties, and fees with a single monthly payment.
Transit from one port to another may expose your shipment to damage or loss. It is crucial to have adequate insurance, and Marine Cargo Insurance ensures minimal disruption in your supply chain. Dedola offers a range of insurance options, from policies that cover general average, weather, mechanical failures, improper handling, all the way through to coverage of war and civil strife. To be clear, this is your insurance and pays you directly on any covered loss within days.
Let us help you find the right coverage so you can ship your merchandise worry-free. We consistently recommend purchasing cargo insurance. It provides peace of mind, and it is very affordable at pennies on the per dollar value of your goods.
US Customs requires an Import Bond. It ensures that shippers will make their mandatory payments and covers imports and exports to most countries. Without correct coverage, your shipment could be delayed and incur additional fees.
Any shipment valued over $2,500, traveling by sea or air, requires a bond.
There are two kinds of bonds: “Single-entry” for occasional shippers or “Continuous” for frequent shippers. If you ship internationally several times a year, you will want a continuous bond. We can explain the benefits of each option and help you get coverage with a preferred carrier at a competitive cost.
Online Customer Service Chat
In addition to being shipping industry professionals, our team at Dedola Global Logistics are customer service experts. You will have a dedicated member of our staff working with you at every phase. Before, during, and after your shipment departs.
It is essential for our team to be familiar with your business, so they can recommend solutions to help you optimize your supply chain. Our global network ensures that wherever your cargo originates, we can get it to its final destination.
Online chat is one of the methods we use to provide seamless access to our staff. We understand that business is transacted in many ways in our wired world. That said, we maintain complete privacy, keeping your shipment details between you and your agents/partners/suppliers. These details are never shared in the public domain.
Our online chat also serves as a channel for prospective clients to reach out if they have a burning question while they are browsing our website. We prefer a call, but chat provides access to a quick answer. Online chat is monitored by both our Operations and Sales teams so you have immediate access to a full range of information. That way, we can address your question from a variety of well-informed perspectives.
Dedola Global Logistics has had a singular focus for 44 years: We make shipping seamless and efficient. The physical transportation of goods is only one part of the job. Over the years, the tools have changed, but the goal is the same. Our essential mission is to create a smooth, streamlined shipping experience at a competitive price for our clients.
Dedola Global Logistics is your premier choice for an all-in-one shipping partner. Find out about the Dedola Difference by speaking to one of our representatives at 562-594-8988.