Year-End Message from Marc and Stephen: A Vision of Precision and Transformation

Dear Valued Clients,

As we approach the end of 2024, we’re grateful for your trust and support during this transformative year for Dedola Global Logistics (DGL). We’re excited to share how the innovations and investments made this year lay a strong foundation for 2025 and beyond—where precision, technology, and our talented team come together to better serve you.

Precision as a Core Value

At DGL, precision guides every decision and every action. In logistics, where small details can have big impacts, we understand that accuracy is essential. That’s why we’ve embedded precision into each part of our work, from route planning to customs documentation to shipment tracking. This year, we implemented new systems that let us communicate with you more accurately and quickly. When we update you on a delivery or provide a customs timeline, you can count on that information to be clear, reliable, and directly actionable.

TrakItPro Investment (2023-2024): Enhancing Visibility and Communication

Our investment in TrakItPro over the past two years has already given you better visibility into your supply chain and streamlined communication with our team. With TrakItPro, we’ve introduced new reports and metrics that provide you with actionable data, allowing you to make informed decisions quickly. Streamlined communication ensures everyone stays aligned, enabling us to deliver a high level of efficiency across your supply chain.

Embracing AI and Our Roadmap for the Future

In 2024, we took a deep dive into artificial intelligence (AI) to elevate our services even further. We developed a comprehensive Roadmap to integrate AI tools into our operations, a journey that began this month with our HubSpot implementation. HubSpot is helping us centralize client interactions, automate critical updates, and make our service more responsive and personalized. As we move into the end of 2024, our focus remains on integrating AI’s advanced capabilities, using this technology to offer even greater precision, speed, and reliability. This is only the beginning of our long-term commitment to bringing you the latest in technology, setting the stage for exceptional service and visibility well into 2025.

Investing in Our People

Our commitment to precision goes beyond technology—it’s rooted in the strength of our team. This year, we’ve invested in training across all departments, empowering our people to leverage the latest tools and best practices to serve you better. With the new CRM in place, our team is equipped to connect with you more proactively, tailoring our approach to meet your unique needs. We believe that by investing in our people, we’re also investing in the quality and consistency of the service you receive from DGL.

A Journey of Transformation

This year has been a journey, integrating technology and data into every layer of our operations. With AI and HubSpot now at the core of our business, we’re operating with a new level of agility, giving us the ability to adapt to challenges and navigate logistics with the excellence you expect. Our focus remains on providing the highest standard of service, built on precision, reliability, and a forward-looking approach.

Moving Forward Together

As we head into 2025, we’re excited to continue building on these advancements. Every update, every process improvement, and every investment is made with one goal in mind: to keep your supply chain running smoothly and efficiently. We’re grateful to have you with us on this journey, setting new standards for precision in logistics together.

With warmest regards and enthusiasm for the future,

Marc Dedola and Stephen Dedola
Owners, Dedola Global Logistics