From chaos to craftsmanship: How Coe Studios found 30 Years of peace of mind with Dedola

Coe Studios is an artisan lighting manufacturer based in California, specializing in handcrafted garden lamps. With over 30 years of import experience from Taiwan to the U.S. West Coast, their commitment to quality and design demands focus—not logistical headaches.

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The Challenge: Why Coe Studios needed a logistics ally

In the early days of importing, Coe Studios found the shipping process overwhelming. Managing freight, customs, and vendor communication on their own became a constant distraction from the heart of the business: making exceptional lighting products.

“You want to focus on the quality of your product—not worry about who drives it to the boat or how it gets to Oakland.”

Late updates, missing documents, and reactive processes took time away from craftsmanship—and created high-stress scenarios during urgent shipments.

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The Solution: How Dedola simplified the supply chain

After their first shipment, Coe Studios was referred to Dedola by a customs broker—and it was a perfect match. For nearly 30 years, DGL has provided a hands-off, highly responsive shipping experience built on trust, consistency, and personal service.

Services provided:

• Freight forwarding and customs brokerage
• Vendor coordination for Taiwanese suppliers
• Emergency logistics support when shipments encountered issues
• Documentation management and real-time updates

Process improvements:

• Vendors now work directly with DGL, reducing client touchpoints
• Real-time communication through email and text, not faceless portals
• Proactive involvement during customs holds or incomplete cargo arrivals

Key team support:

• Noemi and Heidi serve as longtime logistics contacts
• Consistent, human responsiveness—especially in critical moments

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The Results: What Coe Studios gained

“I don’t worry about it. I know it comes.”