Final mile, also called last mile, is the final stage of delivery where goods move from a local hub, warehouse, terminal, or distribution centre to the end customer or final destination. In logistics, final mile delivery is often the most complex and costly part of the supply chain because it involves residential access, appointment windows, route planning, customer communication, proof of delivery, and special services such as liftgate, inside delivery, or white glove handling.
Final Mile Challenges
- Residential deliveries require liftgate, appointment scheduling, and inside delivery
- Urban density increases delivery complexity
- Failed delivery attempts generate redelivery charges
- Customer expectations for same-day or next-day delivery increase cost pressure
How to Optimize
- Use carriers with dense local delivery networks
- Provide accurate delivery instructions and time windows
- Consider regional final-mile specialists for residential freight
Related terms: LTL, Cartage, Liftgate Fee, Residential Delivery Fee.
