How SJC regained control of their supply chain with DGL’s transparent and reliable service
SJC is a consumer products importer managing regular 40’ and LCL shipments from Shanghai to the U.S. West Coast.
The Challenge: Why SJC needed a change
After years with the same logistics provider, SJC found themselves in a downward spiral—frequent container rollovers, unexpected fees, and a growing sense of neglect.
“We were having a lot of issues—communication breakdowns, containers rolling, and no one working for us or with us.”
Worse, the provider was experiencing internal staff turnover that only deepened the chaos. Missed deadlines and unclear tracking were beginning to erode customer trust—and stress levels were peaking across the company. A referral to DGL came at the right time.
The Solution: How DGL rebuilt trust and efficiency
DGL stepped in with a consultative mindset and an all-hands approach. From day one, Corina and her Client Solutions team made communication and accountability the core of the relationship.
Services provided:
- FCL and LCL shipping
- Customs brokerage
- Tracking and real-time updates
- Consulting and tariff strategy review
Tools used:
- DGL’s proprietary TrakItPro platform for shipment visibility and updates
Team highlights:
- Transparent pricing and workflow
- Active prevention of container rollovers
- Proactive communication and educational support
- Involvement in strategic decisions, even when it didn’t benefit DGL directly
The Results: What SJC gained
Operational Wins
- Container rollovers reduced to near zero over a 4-year span
- Successful tariff reclassification saved thousands in duties
- More consistent on-time performance across shipments
Experience Gains
- Higher confidence from both customers and suppliers
- Drastically reduced internal stress
- Even overseas partners now prefer DGL
Relationship Value
- Deep knowledge sharing
- Responsive support
- Long-term trust
“I definitely recommend you—you’ve helped us more than I can count.”
